Refund Policy

Our policy lasts 30 days. If 30 days have passed since proof of receipt of your purchase, we're unfortunately unable to offer a refund or exchange.

To qualify for a refund, your item must be in the same condition you received it in, and returned in its original packaging.

Any and all customised items are non-returnable. For personalised items that do qualify for a refund or exchange, the item must be faulty, damaged prior to receipt, and/or proven not to match what was ordered.

Other items that cannot be returned:

• Gift cards

To make a return, you'll need to provide us with a receipt or proof of purchase, along with proof of return.

There are certain situations where only a partial refund will be given (if applicable):

• Any item that is not in its original condition, is damaged, or has parts missing for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once we've received and inspected your return, we'll email you to confirm we've received it. We'll also let you know whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please first check your bank account again. Then contact your card provider, as it may take some time before your refund is officially posted. Next, contact your bank, as there's often some processing time before a refund appears.

If you've done all of this and still haven't received your refund, please contact us at support@mylittlenecklace.co.uk.

Sale items (if applicable)

Only full-priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items that are defective or damaged. If you'd like to exchange a faulty item for the same item, please email us at support@mylittlenecklace.co.uk and we may be able to support your next purchase with special conditions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift voucher will be posted to you.

If the item wasn't marked as a gift at checkout, or if the gift-giver had the order shipped to themselves to give to you later, we'll issue the refund to the gift-giver, and they'll be notified that the item has been returned.

Shipping

We ship from workshops around the world. If you're returning an item from within Europe, our return address is in France — our customer service team will confirm the exact address when you request your return.

You'll be responsible for your own postage costs when returning your item, and these are non-refundable. Where a refund is issued, the cost of return postage will be deducted from it if we had to pay for it.

Depending on your location, the time it takes to receive an exchanged item may vary.

If you're returning an item worth more than £50, we'd recommend using a tracked or insured delivery service. We otherwise can't guarantee that we'll receive your returned item.